Faq

Packaging

Can you custom the packaging? MOQ? Please recommend some packaging?

Yes,packaging can be customized, we had printing paper box, blister, opp bag packaging, etc.

MOQ 500pcs

please let me know what kind of packaging you need.

What the packaging opp bag environmental?

Yes, this opp bag is environmental and biodegradable.

Can you add UPC code/carton information on each item?

Yes, sure, We can print the UPC/barcode on the packaging box directly or print it out on the label and stick it on the packaging box.

Custom

What colors you can do such products? Can you customs colors?

We can do any color for you, just tell us the Pantone number we will follow that color. Our current colors have yellow/green/black to choose from.

Do you supply customize service?

Sure, give us your custom needs.

 

 

If i send you other product samples to you for matching color,can you match?

Yes, we can follow your other products’ colors, please send us your samples or tell us Pantone # for color matching.

We supply you 1pc sample,can you follow this sample to open mold and do products for us?

Sure, We can follow your sample to earn out 3D file and then open mold+issue samples for your checking.

Factory

Do you have own factory, supply OEM/ODM service?

We are a company with our own sub factory.

Yes, we accept. Both OEM and ODM services are welcomed.

What is the monthly capacity of the factory?

Based on different products, the product capacity is 50w-100w / month.

Did you pass the factory audit? Any audit report? If did, it is 2 pillar or 4 pillar?BSCI,ISO certificate have?

Yes,we had factory audit for both the Social responsibility and quality system base on 2 pillar,however, the test report already overdue.
Welcome you or your designated third party to come to our factory to have the factory audit.
Yes,we have BSCI and ISO certificate.

Cooperation

How about your payment term?

Pay Online trade assurance order, PayPal,TT, or Western Union

30% deposit on order confirmation and 70% balance before shipment.

If I send the design drawing to you, can you sign a NDA agreement?

Sure, We can sign NDA for you, we will protect you surely. Also, all your samples and Related Design will keep in a special area.

Can you share some products pictures with us? We wil use them loading on our website?

Yes, sure, we will take it for you after production is finished.
If you like, we also can send you 1set production to you, you take the pictures yourself.

Do you supply packaging+products design service?

We are happy to make designs for you,our professional designer will follow your concept idea to earn out your satisfy design.
So please share with us your concept idea,let develop together.
Totally believe our collaborative product will be amazing.

Repeat order price will be lower?

For the repeat order,the production lead time sure will be shorter,at least we can save the printing net set up time(2-3days)
For the unit price, will no lower than before, sure if the raw material cost reduce we will inform you the price adjustment.
But for the printing net fee,you no need pay again in repeat order.

 

Do you familiar with Amazon's shipping process?

Certainly we had experience for Amazon warehouse goods delivery, ship goods for client to Amazon warehouse everyday.
We are very familiar with Amazon warehouse product codes,carton lables regulation.
Can supply you DDP service to let you escape the customs clearance and import tax issues.

Can our logo be printed on the product?

Yes, of course.

Can silk printing,embossed/debossed,laser logo

Which way you like to have? Please share with us your logo file we also would like to supply you some suggestion base on our long term production experience.

Can you supply free sample?

Yes,of course.We offer free samples if we have stock,with shipping and taxes paid by the buyer.

It will cost some sample charge for custom desgin,but it is refundable when order is up to certain quantity.

Do we pay mold cost for opening new product once? How long does this mold can lasting?

Yes.Once we create your mold,you can use it as many times as you like at no cost for future orders.As long as you keep the same design there is never any new molding fees.

Our side will have the mold maintenance regularly.

How does your quality inspection work? What is the quality control process? How to ensure quality?

We had 4 different inspection steps:
IQC inspect inspect the raw material quality,raw material only can into warehouse base on the QC pass stamp
Online production QC go on the routing inspection with the production department working time simultaneously.
The final inspection QC will inspect the products by the International quality inspection standard 2.5/4.0
Our sales person will randomly inspection the production.
All goods will be released base on above 4 steps with”pass” stamp
Producing good products is our mission,long term cooperation relationship is our Pursuit goal.

After-Sale Services

We paid the mold cost,can we take back the mold if we no do this products in future?

If future mold is damaged, do we need re-pay the mold cost?

You paid the mold cost means the mold belongs to you, surely you can take back the mold if one day you stop to do this product.

We will do the mold Maintenance and repair regularly, you no need to worry about the mold redo or repair and also mold costs you only need to pay one time, no need to pay again.

Can you deliver the goods to my other supplier in china and can you supply customs clearance documents to them to support these goods export out?

Yes, we can deliver goods to your other supplier in china and can support them with customs clearance documents, no worry we can work in this way.

You offer DDP /DAP service?

Yes, we can deal with the DDP&DAP service.

Please let me know your delivery address,i will check DDP/DAP cost for you.

What kind of files do you accept for LOGO printing?

PDF, Core Draw, AI, as long as this file is a vector graph.

What's Your After-Sale Services and Warranty of my Order?

Once you place an order with us, we have professional staff to track your order constantly and let you know the newest process until you have received it. Each step of production and finished products will be carried out and inspected by QC before shipping.

Will silicone products have an odor?

Silicone is odorless and non-toxic, all have to pass a series of tests before leaving factories, such as performance, and safety health which only can be arranged for shipping after meeting the standard.

How to distinguish between good and bad quality of silicone products?

Good or bad molds affect the quality of silicone products directly, good molds need good steel. For large quantities of production goods, we usually use P20 steel to make molds, and the higher level material is 718S steel, which is mainly used for more precise silicone accessories. Nowadays, more than 90% of the products we make are made of P20 steel, which has a very good reputation in terms of cost and quality.

Can sign the NDA(non disclosure agreement) to protect our design and file safe?

Sure, we can sign NDA and protect your design well.

If you have your own NDA file, please send it to us, and I will sign it back to you.

If you do have your own NDA file, we enclosed our NDA file, which we already signed, you can add your company information and sign, then this NDA with immediate effect.

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